Privacy Policy
Effective Date: June 24, 2026 · Meeze · Contact: hello@meeze.io
1. Introduction
Meeze ("Meeze," "Company," "we," "our," or "us") is committed to protecting your privacy and handling your information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Meeze platform and related services.
Meeze is a subscription-based Software-as-a-Service (SaaS) platform that helps businesses manage customer relationships, automate workflows, organize communications, schedule appointments, analyze business activity, and improve operational efficiency.
By using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Account credentials
- Support requests and communications
2.2 Customer Data
As part of providing the Platform, we may process data uploaded, submitted, or managed by our customers, including:
- Contacts and leads
- Customer records
- Communication records
- Notes and activity history
- Appointment information
- Workflow and automation data
Customers are responsible for ensuring they have the legal right to collect, process, and share such information with Meeze.
2.3 Communication, Recording & AI Data
Depending on the features used, we may process:
- Call recordings
- Voice communications
- Meeting recordings
- Transcripts
- AI-generated summaries
- AI-generated outputs and responses
This information is processed solely to provide Platform functionality and related services.
2.4 Usage Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage logs
- Platform interactions
- Diagnostic and performance information
2.5 Cookies & Similar Technologies
We use cookies and similar technologies to:
- Maintain platform functionality
- Remember user preferences
- Improve user experience
- Analyze platform usage
- Measure performance and effectiveness
You may control cookies through your browser settings.
3. How We Use Information
We use information to:
- Create and manage user accounts
- Provide Platform functionality
- Deliver CRM and workflow automation features
- Process communications and customer interactions
- Generate reports, analytics, and insights
- Improve Platform performance
- Monitor security and prevent abuse
- Provide customer support
- Send service-related notifications
- Comply with legal obligations
We do not sell personal information to third parties.
4. Payments & Billing
Subscription payments may be processed by authorized third-party payment providers, Creem.io, our exclusive payment processor.
Meeze does not store complete payment card information.
Payment information is processed directly by the applicable payment provider in accordance with their privacy policies and security practices.
5. Third-Party Service Providers
To provide our services, we may use trusted third-party providers for:
- Payment processing
- Cloud hosting and infrastructure
- Analytics
- Communications and messaging
- Appointment scheduling
- AI and transcription services
- Customer support
- Workflow automation
- Security monitoring
These providers may process information on our behalf and are contractually required to protect data where applicable.
6. Data Sharing & Disclosure
We may disclose information:
- To service providers assisting with Platform operations
- To authorized integrations selected by customers
- To comply with legal obligations or lawful requests
- To protect the rights, security, and integrity of Meeze, our users, or others
- In connection with a merger, acquisition, financing, or sale of assets
We do not sell or rent personal information.
7. Customer Responsibilities
Customers are responsible for:
- Obtaining required consent from contacts and customers
- Complying with privacy, marketing, telecommunication, and recording laws
- Maintaining lawful grounds for processing personal information
- Managing data shared through third-party integrations
Meeze acts as a software provider and does not control how customers use information within their accounts.
8. International Data Transfers
Your information may be processed and stored in countries other than your country of residence.
By using the Platform, you acknowledge that information may be transferred internationally where necessary to provide services.
Appropriate safeguards will be implemented where required by applicable law.
9. Data Security
Meeze implements reasonable technical, administrative, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Encryption in transit
- Access controls
- Authentication safeguards
- Monitoring and security procedures
No system can guarantee absolute security.
10. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be deleted, anonymized, or securely disposed of where reasonably practicable.
11. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to certain processing activities
- Request data portability
- Withdraw consent where consent is the legal basis for processing
To exercise your rights, contact: hello@meeze.io
We may need to verify your identity before processing requests.
12. Children's Privacy
The Platform is intended for individuals who are at least 18 years old.
Meeze does not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take appropriate steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised effective date.
Continued use of the Platform following changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions regarding this Privacy Policy or our data practices, please contact:
Email: hello@meeze.io