Terms & Conditions
Effective Date: June 24, 2026
Company: Meeze.io · Contact: hello@meeze.io
1. Introduction
These Terms & Conditions ("Terms") govern your access to and use of the Meeze platform ("Meeze," "Service," "Platform," "we," "our," or "us"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.
2. Description of Services
Meeze is a subscription-based Software-as-a-Service (SaaS) platform designed to help businesses manage customer relationships, automate workflows, organize communications, schedule appointments, and improve operational efficiency. Platform features may include:
- Customer Relationship Management (CRM)
- Workflow automation
- Communication management tools
- AI-powered voice and conversational tools
- Call recording and transcription capabilities
- Appointment scheduling
- Analytics and reporting
- Third-party integrations
- Business process automation
Meeze provides software tools only. Meeze does not provide payment processing services, financial services, marketing services, advertising services, lead generation services, consulting services, legal services, or managed business services. We reserve the right to modify, improve, suspend, or discontinue any feature of the Platform at any time.
3. Eligibility
To use the Platform, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into binding agreements.
- Use the Platform only for lawful business purposes.
By using Meeze, you represent and warrant that you satisfy these requirements.
4. User Accounts
Certain features require account registration. You agree to:
- Provide accurate and complete account information.
- Maintain the security of your login credentials.
- Promptly update account information when necessary.
- Accept responsibility for all activities conducted through your account.
You are responsible for maintaining account confidentiality and security.
5. Acceptable Use
You agree not to:
- Use the Platform for unlawful, deceptive, fraudulent, or harmful activities.
- Violate any applicable laws or regulations.
- Send unauthorized communications or spam.
- Upload malicious code, viruses, or harmful software.
- Interfere with Platform operations or security.
- Infringe upon intellectual property rights.
- Misuse AI, automation, recording, or communication features.
Meeze reserves the right to suspend or terminate accounts that violate these Terms.
6. Customer Data & Compliance
Customers retain ownership of all data uploaded to the Platform. You are solely responsible for:
- Obtaining all required consents and permissions.
- Complying with applicable privacy, marketing, recording, and communication laws.
- Ensuring lawful collection, storage, and processing of personal information.
- Managing data shared through third-party integrations.
Meeze acts solely as a software provider and does not control the content or legality of customer data.
7. AI, Communications & Recording Features
The Platform may include:
- AI-powered assistants
- Voice agents
- Call recordings
- Call transcripts
- Automated communications
- Workflow automations
By using these features, you acknowledge that: • AI-generated outputs may contain inaccuracies. • You are responsible for reviewing outputs before relying upon them. • You are responsible for complying with applicable recording, consent, telecommunication, and communication laws. • Meeze does not guarantee specific outcomes or business results.
8. Payments & Billing
Subscriptions are billed on a recurring basis unless canceled. Payments are processed exclusively through Creem.io, our authorized payment provider. By purchasing a subscription, you agree that:
- Fees will be charged according to the selected subscription plan.
- Subscription fees are due in advance.
- Failure to pay may result in suspension or termination of service.
- Refunds are governed by our Refund Policy.
Meeze does not store full payment card information.
9. Subscription Management & Termination
You may cancel your subscription at any time. Upon cancellation:
- Future recurring charges will stop.
- Access remains active until the end of the current billing period unless otherwise stated.
- Refund eligibility is governed by our Refund Policy.
Meeze may suspend or terminate access if: • These Terms are violated. • Fraudulent or abusive activity is detected. • Required payments are not received.
10. Intellectual Property
The Platform, software, content, branding, technology, and related materials are owned by or licensed to Meeze and protected by applicable intellectual property laws. Except as expressly permitted, you may not:
- Copy, reproduce, distribute, or modify the Platform.
- Reverse engineer or attempt to access source code.
- Resell or sublicense the Platform without authorization.
Customers retain ownership of their own uploaded data.
11. Third-Party Services & Integrations
Meeze may integrate with third-party services selected by customers. These may include communication providers, analytics providers, CRM tools, automation platforms, payment processors, and other external services. Meeze is not responsible for:
- Third-party service availability.
- Third-party security practices.
- Third-party data processing activities.
- Failures, outages, or interruptions caused by third-party providers.
Your use of third-party services remains subject to their respective terms and policies.
12. Disclaimer of Warranties
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Meeze disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted availability
We do not guarantee that the Platform will be error-free or produce specific business outcomes.
13. Limitation of Liability
To the fullest extent permitted by law, Meeze shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of revenue
- Loss of profits
- Loss of business opportunities
- Loss of data
Our total liability shall not exceed the amount paid by you to Meeze during the twelve (12) months preceding the claim.
14. Data Security
Meeze implements reasonable administrative, technical, and organizational measures to protect customer data. However, no security system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.
15. Changes to These Terms
We may update these Terms periodically. Updated Terms will become effective upon posting to the Platform unless otherwise stated. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Meeze operates, without regard to conflict of law principles.