Refund Policy

1. Overview

Meeze is a subscription-based Software-as-a-Service (SaaS) platform that helps businesses manage customer relationships, automate workflows, organize communications, schedule appointments, and streamline business operations. Alongside platform subscriptions, Meeze offers optional paid setup, implementation, AI agent build and managed service add-ons that are purchased at checkout. Meeze is not a payment processor or financial institution. This Refund Policy explains when refunds may be available for purchases made through the Meeze platform. By purchasing a subscription or service add-on, you agree to this Refund Policy.

2. Refund Eligibility

We offer a 7-day money-back guarantee for first-time subscriptions. To qualify for a refund:

• The request must be submitted within 7 calendar days of the initial purchase.
• Refund requests must be sent to billing@meeze.io.
• Refunds apply only to the first payment of a new subscription.
• The request must originate from the account owner.

After the 7-day refund period expires, all subscription payments are non-refundable except where required by applicable law.

3. Subscription Renewals

Subscription renewals are generally non-refundable. Customers are responsible for canceling their subscriptions before the next billing date if they do not wish to continue using the service. Failure to cancel before renewal does not automatically qualify for a refund.

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. When a subscription is canceled:

• Future recurring charges will stop.
• Access to the platform will remain active until the end of the current paid billing period.
• No partial or prorated refunds will be provided for unused time.
• Previously paid subscription fees remain non-refundable except as outlined in this policy.

5. Non-Refundable Situations

Refunds will not be issued for:

• Requests submitted after the 7-day refund period.
• Subscription renewal charges after the refund window.
• Partial months or unused subscription periods.
• Failure to use the platform.
• Customer inactivity.
• Change of business circumstances or change of mind.
• Temporary service interruptions outside Meeze's reasonable control.
• Violations of our Terms of Service resulting in account suspension or termination.

Non-Refundable Services: all service add-ons purchased at checkout  including custom setup and implementation, workflow and automation builds, AI agent builds, and managed service add-ons priced between $19 and $39 per service, per month  are billed immediately and are non-refundable once work has been scheduled or started. These service fees are excluded from the 7-day money-back guarantee, which applies to the first platform subscription payment only.

6. Duplicate or Unauthorized Charges

If you believe you have been charged in error, charged multiple times for the same subscription, or experienced unauthorized billing activity, please contact us immediately at billing@meeze.io. Verified duplicate or erroneous charges may be refunded at our discretion.

7. Payment Processing

Payments may be processed through authorized third-party payment providers, Creem.io, our exclusive payment processor. Approved refunds will be returned to the original payment method used during purchase. Refund processing times may vary depending on your payment provider, bank, or card issuer.

8. Access Following a Refund

If a refund is approved:

• Subscription access may be terminated immediately.
• Access to premium features may be removed.
• Associated account data may be deleted or retained in accordance with our Privacy Policy and data retention practices.

9. Abuse Prevention

Meeze reserves the right to deny refund requests if we reasonably determine that:

• The refund policy is being abused.
• Multiple accounts are being used to obtain repeated refunds.
• Fraudulent, deceptive, or suspicious activity has occurred.
• The service has been used in violation of our Terms of Service.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the platform after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions regarding this policy, please contact: Email: billing@meeze.io We aim to respond to refund inquiries within a reasonable timeframe.